Returns & Refund Policy

Orinth aims to provide a reliable and satisfactory shopping experience. If you are not completely satisfied with your purchase, eligible physical items may be returned or exchanged within 30 days of delivery.

How Returns Work

All returns require prior authorization. To initiate a return, you must contact us at contact@orinth.shop.

Once your request is approved, you will receive:

  • A prepaid return shipping label

  • Detailed step-by-step packaging instructions

  • A Return Authorization Number (RA#), which must be clearly displayed on the outside of the package

Returns sent without prior approval will not be accepted or processed.

Refund Processing

After the returned item is received, it will be inspected within approximately 3–5 business days. You will be informed of the approval status.

If approved:

  • Refunds are issued to the original payment method within 5–7 business days

  • Additional processing time of 3–10 business days may be required by your bank or payment provider

Return Conditions

To qualify for a return, all of the following conditions must be met:

  • The item must be unused and in its original condition

  • All original packaging, accessories, and included hardware must be intact

  • Proof of purchase (such as an order confirmation or receipt) must be provided

  • The product must not be customized beyond the standard options available on the product page

Exchanges

To exchange an item, the original product must first go through the return process. Once the return is approved, a new order can be placed separately. Any approved refund or credit may be applied toward the replacement purchase.

Damaged or Incorrect Orders

If there is an issue with your order upon delivery, please contact us promptly. This includes:

  • Damage during shipping, including frames, prints, or packaging

  • Incorrect items, sizes, designs, or colors

  • Missing components such as hanging hardware

We will review the issue and provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products, including designs with added text or images

  • Final sale or clearance items

  • Products damaged after delivery due to misuse, mishandling, or improper installation

Contact Information

For questions or assistance regarding returns and refunds, please contact us:

Email: contact@orinth.shop
Phone: +1 715 841 5836
Address: 307 N 1st Ave, Park Falls, WI 54552, USA